Shipping Policy

Thank you for choosing us! We take great care in producing and delivering your order. Because each item is custom-made, please review the shipping details below.

Order Production

All products are made to order. Production typically takes 2–5 business days before your item is shipped.

During holidays, promotions, or periods of high demand, production times may be slightly extended.

Shipping & Delivery Estimates

United States: 3–5 business days
Canada: 3–5 business days
International: 10–20 business days

Delivery times are estimates and may vary depending on location and carrier conditions.

Shipping Confirmation & Tracking

Once your order ships, you will receive a confirmation email with tracking information.

Please allow 2–5 days for tracking updates to become active.

Shipping Fees

Shipping costs are calculated at checkout.

Occasionally, we may offer free shipping promotions.

Separate Shipments

If you order multiple items, they may arrive in separate packages to ensure faster delivery.

Address Accuracy

Please ensure your shipping address is correct at checkout.

We cannot be responsible for packages delivered to incorrectly entered addresses.

Delays Outside Our Control

While we work hard to ensure timely delivery, delays may occur due to:

• postal carrier delays

• weather conditions

• customs inspections

• peak holiday seasons

We appreciate your patience and understanding.

Lost, Stolen, or Missing Packages

If tracking shows your order as delivered but you cannot locate it, please contact the shipping carrier first.

If you still need assistance, our support team will do our best to help.

Need Help?

If you have any questions about your order, please contact us:

Email: nava@jennifermossp.store

We’re always happy to assist you.